Policies & Procedures

Acknowledgement:

All orders are promptly acknowledged in writing (by fax or email) from Engraver’s Express. If a customer does not receive an acknowledgement then their order is not active. It remains the customer’s responsibility to ensure receipt of an order and that any changes are transmitted to Engraver’s Express for confirmation.

To minimize art charges, customers should provide ‘production ready’ artwork; otherwise, any changes or alterations are subject to charges.
Artwork can be submitted in Vector format with all components converted to curves or outlines – preferred formats are Adobe Illustrator / CorelDRAW / Photoshop.
See website for additional details.

Customer is responsible for all work completed up to time of cancellation – including artwork, die / set-up charges & production.

The factory cannot guarantee the return or condition of customers samples submitted with order.

All tools, dies, models and moulds are maintained for the exclusive use of the original customer, but remain solely the property of Engraver’s Express, who may dispose of ‘Inactive’ moulds (2 years of no re-orders) without notice. Any repeat after this time will be subject to new charges.

Standard delivery times as agreed upon at time of order may have to be adjusted due to unforeseen circumstances associated with ‘custom’ manufacturing, where shipping method may have to be upgraded in order to meet your order deadline.
All orders are F.O.B. Toronto, Ontario as noted on your order ‘Acknowledgement’.
If shipping method has not been specified, Engraver’s Express will select the most appropriate method based on weight, destination, and time available. Customers must supply carrier account information if ‘special’ delivery requirements are required.
If credit terms are not established, we cannot guarantee the ‘Ship Date’ without a Credit Card on file. If we are unable to contact customer at time of shipping, departure may be unavoidably delayed.
Engraver’s Express cannot accept responsibility once shipment has left the factory. All claims should be made directly to the carrier. All freight charges are the responsibility of the customer. We recommend purchasing insurance on “Jewellery” grade shipments.

Drop shipments or single orders with Split ship dates will be subject to $5.00 Net charge per destination or date.

Orders for less than minimum quantities are subject to a ‘less than minimum’ charge.

All orders must be received in "writing". Telephone orders will not be entered into production unless backed up in writing or a signed order confirmation/acknowledgement has been returned to Engraver’s Express.

Due to the nature of our business, we reserve the right to ship and invoice for 5% over & under the quantity ordered. Any order requiring ‘specific’ quantities can be subject to a 5% surcharge on the ‘unit’ price.

Select from the 21-PMS colours offered on our ‘Colour Palette’ or request specific colour matching for a small additional charge.

A fee of $150 to $250 Net; plus all applicable artwork, set-up / die-charges, & unit charge for pieces provided.
The pre-production fee will be fully rebated if more than 500 Lapel Pins / 250 other products are ordered of ‘same’ design in pre-pro.

Retail prices shown in catalogue are effective January 1, 2008 and are subject to change without notice.
Prices in catalog reflect 2-D designs – call to confirm 3D charges.

We reserve the right to modify any specifications associated with the physical characteristics of our product line, or to withdraw / discontinue product lines at any time without notice or obligation.
Further, due to the custom procedures employed in the production of our products, there may be minor fluctuations in dimensions / weights outlined in our catalogue.
All published dimensions / weights are for discussion purposes and shipping estimates only.
Sizes: The size of an item is measured at the widest point of product or design.
Modification / Service by ‘third parties’: No modification or service to our finished products by a customer appointed ‘third party’ will be authorized or funded without ‘written authorization’ prior to repair or modification being started.

Engraver’s Express warrants its products for uses as designed and represented in the catalogue.
Any alternate uses of our finished products such as, but not limited to, ‘embedment / mounting / engraving / special packaging’ will not be warranted if we are not informed of this specific use “prior to production”.

Authorization must be obtained “in writing” prior to merchandise being returned for any reason.
Such authorization will not be granted after 15 working days from receipt of merchandise.
Unauthorized returns will be refused and returned to sender at their expense.

Rush deliveries are available on many product lines. Contact Engraver’s Express to determine if / what rush charges will apply to meet your deadline.

Random samples are provided, wherever possible, for established customers up to a Net unit price of $5.00, or total request Net value of $10.00; all requests greater than these allowances will be billed at Net ‘end column’ prices.
Any shipping other than ‘Ground’ service or Mail will be the responsibility of the customer.

For all new accounts - 50% deposit is required prior to booking production. The balance is due at time of shipping.
Upon credit approval, Net 30 day terms may be extended, with interest of 2% per month charged on overdue accounts.
VISA & MasterCard cards are accepted, as well as Money Orders.
NSF payment will result in $25 service charge and possible loss of any established credit privileges.

All designs submitted to Engraver’s Express by their customers are deemed to be in full compliance with all existing laws of trademark, copyright, patent registration, and privacy regulations at time of submission.
The customer in submitting these designs to Engraver’s Express takes full responsibility for all of these issues, and agrees to hold Engraver’s Express harmless to any claims of damages, costs, or expenses resulting from any legal actions as result of Engraver’s Express using any of said materials in the fulfillment of the customer’s order.
We do reserve the right to use all products produced by our company in our advertising and displays unless specified in writing to the contrary at time of receiving the customer’s order.
All products shown in our advertising are for display purposes only and for the exclusive use of the original customer or those authorized by owner of such designs.

Engraver’s Express warrants that all products are quality inspected and free of factory defect prior to leaving any of our facilities, any service claims to the contrary must be made, in writing, within 15 days of receipt of the merchandise.